Client Service
Returns & Exchanges
Each TAMMARÊ item is made in small quantities and finished by hand. If yours is not right, we will make it right.
Requesting a return
You may request a return or exchange within 30 days of delivery. Please email tamaray@tammare.com with your order number before sending anything back.
Condition of returned items
Items must be unworn, unused, unwashed and unaltered, with all tags attached and the original TAMMARÊ packaging included.
Silk can mark easily, so please handle it with clean, dry hands while deciding. Marks, stains, perfume or makeup may make an item ineligible for return.
United States returns
Within the United States, returns are complimentary. Once your return is approved, we will send a prepaid label. Please send the item within seven days of approval.
We issue approved refunds to the original payment method within 7–10 business days of receiving and inspecting the return. Original outbound shipping charges are non-refundable, except when an item arrives damaged, defective or incorrect.
International returns
For international orders, return shipping is arranged and paid for by you. Duties and taxes collected by TAMMARÊ at checkout will be refunded with the returned item once it has been accepted.
Duties, taxes, brokerage charges and other fees paid directly to a carrier or customs authority remain your responsibility and may not be recoverable.
Exchanges
Exchanges depend on availability. If the size or design you choose is no longer available, we will refund the returned item. Any difference in price will be confirmed before the exchange is completed.
Preorders
Preordered items may be returned under these terms once they have been delivered. The 30-day return period begins on the delivery date.
If a preorder’s estimated shipping date changes, we will contact you with an updated date and available cancellation options.
Damage or fault
If an item arrives damaged, is incorrect, or develops a fault in its making, please write to us as soon as you notice. We will assess it and, where the issue is our workmanship, repair, replace or refund it at no cost.
Questions
Questions about an item, delivery or gifting are answered by the house. Client Service — or write to tamaray@tammare.com.
